Just Dean
Mr Collins is my Dad

Assumed consent is evil and maybe illegal

December 1, 2007 04:51 by Dean

Assumed consent is evil and maybe illegal

One of the best ways for an internet-based company to enter the Social Media world is through the creation of a Facebook application. A successful app will drive traffic to the company's native site, create direct sales, and promote online reputation.

So, what exactly is meant by a Facebook app? Well, it could be a simple as the Vampires application which allows members to "bite" one another and become vampires. This application is fun, simple, and has gone viral (in the sense that it has become very popular). The application is monetized by way of advertising horror movies in the application's interface, and because Facebook is all about sharing, all of one's friends can see one's Vampiric status via the same interface.

But now complaints regarding privacy are starting to surface in regard to these apps. Facebook applications can be based solely on direct sales. Companies like Overstock.com allow--or should I say encourage--Facebook users to purchase from their website through their application without ever leaving Facebook.com. The problem is that purchase information is being shared. After making a purchase, the Overstock.com app displays a small box in a corner of the browser interface following a transaction. This box alerts users that information will be shared with other Facebook users unless they click on it to negate that information form being shared. The box fades away after a half minute or so, after which consent is assumed, and all your friends can see what you bought.

I'm no lawyer, but that sounds kind of "iffy" to me. And, even if it is a legally binding procedure, it certainly isn't going to do much for customer satisfaction! There are, evidently, other large e-commerce sites with similar or identical interfaces, and my instinct is that Facebook and these large companies will solve the problem quickly. It makes a good example, however, of social media gone awry. The term "social" does not automatically imply that sharing is the default; part of being social is having the choice to share or not share. Purchasing things, especially during the holidays, often involves gifts, and the surprise of a well-chosen gift to a friend (who may well be in your Facebook world) is as social as it gets.


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January 6. 2009 23:51

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